Refund policy

  Return & Refund Policy – Skin Cupid

At Skin Cupid, customer satisfaction is our priority. We want you to feel confident and happy with every purchase. If something isn't right with your order, we're here to help.

  1. Return Eligibility

We accept return requests within **30 days of delivery**, subject to the following conditions:

- Products must be unused, unopened and in their original packaging.
- Products must be in their original condition.
- Proof of purchase or an order confirmation must be provided.
- Products must meet applicable hygiene and safety requirements.

For health and hygiene reasons, opened or used skincare and beauty products cannot normally be returned unless they are faulty, damaged or incorrectly supplied.

 2. Damaged or Incorrect Items

If your order arrives damaged, defective or you receive an incorrect product, please contact us as soon as possible.

Please provide:
- Your order number.
- Clear photographs of the damaged or incorrect item.
- A brief description of the issue.

We will review your request and arrange an appropriate replacement or refund where applicable.

 3. Non-Returnable Items

For hygiene and safety reasons, the following items are generally not eligible for return:

- Opened or used skincare products.
- Opened cosmetics and beauty products.
- Products with broken or removed hygiene seals.
- Items that cannot be resold due to health and safety concerns.

This does not affect your statutory rights regarding faulty, damaged or incorrectly described products.

 4. Refund Policy

Once your return request is approved and the returned item has been received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to your original payment method.

Please allow approximately 2–3 business days for the refund to appear in your account, depending on your payment provider.

 5. Return Shipping Costs

For returns due to a change of mind, customers are responsible for the return shipping costs, where legally permitted.

If an item is damaged, defective or incorrectly supplied, Skin Cupid will cover reasonable return shipping costs where applicable.

 6. How to Request a Return

To request a return or refund, please contact our customer support team with:

- Your full name.
- Order number.
- Product name.
- Reason for the return.
- Supporting photographs, if applicable.

Please wait for return instructions and approval before sending any products back.

 7. Cancellations

If you wish to cancel your order, please contact us as soon as possible.

We will do our best to cancel orders that have not yet been processed or dispatched. Once an order has been dispatched, our return policy will apply, subject to your statutory cancellation rights.

 8. Your Consumer Rights

Nothing in this policy is intended to limit or exclude any consumer rights you may have under applicable laws and regulations.

Customers retain their statutory rights regarding faulty, defective or misrepresented products.

 9. Contact Us

If you have any questions about our Return & Refund Policy, please contact our customer support team.

**Thank you for shopping with Skin Cupid.**

We appreciate your trust and support!

**Team Skin Cupid**