Privacy policy

# Privacy Policy  Skin Cupid

**Last Updated: October 31, 2025**

At Skin Cupid, your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make a purchase or interact with our services.

By using our website, you agree to the practices described in this policy.

## 1. Information We Collect

When you visit or make a purchase from Skin Cupid, we may collect the following information:

**Personal Information**
- Full name
- Billing and shipping address
- Email address
- Phone number
- Order and purchase details

**Payment Information**

Payments are processed securely through third-party payment providers. We do not directly store your complete credit or debit card details.

**Technical Information**
- IP address
- Browser type and device information
- Website usage and browsing activity
- Cookies and similar tracking technologies

## 2. How We Use Your Information

We use your personal information to:

- Process and fulfil your orders.
- Arrange shipping and delivery.
- Send order confirmations and updates.
- Respond to customer enquiries.
- Process returns, refunds and exchanges.
- Improve our website and shopping experience.
- Prevent fraudulent transactions and protect our customers.
- Send promotional emails and offers where you have given permission or where legally permitted.

## 3. Sharing Your Information

We do not sell your personal information.

However, we may share relevant information with trusted third-party service providers when necessary to operate our business, including:

- Shopify, our ecommerce platform.
- Payment processing providers.
- Shipping and delivery companies.
- Website analytics and marketing service providers.
- Fraud prevention and security services.

These providers may only use your information as necessary to provide their services or as otherwise permitted by law.

## 4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and understand how visitors use our store.

Cookies may help us:

- Remember your shopping cart.
- Improve website performance.
- Understand visitor preferences.
- Provide relevant marketing and advertising.

You can manage your cookie preferences through your browser settings or our cookie consent tools, where available.

## 5. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss or disclosure.

Although we work to protect your information, no online transmission or electronic storage method can be guaranteed to be completely secure.

## 6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including order processing, legal compliance, accounting and resolving disputes.

When information is no longer required, we take reasonable steps to delete or securely anonymize it.

## 7. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of your personal information.
- Object to or restrict certain processing activities.
- Withdraw consent where processing is based on consent.
- Opt out of promotional communications.
- Request a copy of your personal information.

UK customers may have rights under the UK GDPR and Data Protection Act 2018. Eligible US customers may have additional rights under applicable state privacy laws.

To exercise your rights, please contact our customer support team.

## 8. Marketing Communications

If you subscribe to our newsletter or promotional emails, we may send you updates about products, offers and special promotions.

You can unsubscribe at any time by clicking the unsubscribe link included in our marketing emails.

## 9. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before sharing personal information.

## 10. Children's Privacy

Our website is not intended to knowingly collect personal information from children who are below the applicable age of digital consent.

If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to address it.

## 11. International Data Transfers

As we may serve customers in different countries, your information may be processed or transferred internationally by our service providers.

Where required, we use appropriate safeguards to protect personal information transferred across borders.

## 12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services or applicable legal requirements.

Any updates will be published on this page with a revised "Last Updated" date.

## 13. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact Skin Cupid through our website's Contact Us page.

**Skin Cupid**

Thank you for trusting Skin Cupid with your personal information.